12 May 2020

Dear FOSCA members

We trust that you are all safe and well and like us, looking forward to normality resuming – albeit in baby steps.

With the latest change in National Alert Level to Level Two it is vital that all visitors are aware of the “Play It Safe” changes that will be introduced around visiting Shalom Court. Understandably you will all want to come and visit your loved ones at the earliest opportunity, but it will be impractical and unsafe to do so.  The winter season is upon us and whilst we are all hyper-aware of the dangers of COVID-19, it is imperative to bear in mind that all respiratory infections can be life-threatening to our residents. Please do not visit if you are coughing and/or display other cold/flu symptoms.

From Thursday 14 May, visits are permitted. A maximum number of two nominated relatives per resident can take turns visiting but visits will be restricted to one person per resident. Please note that children under 16 should not visit.

To ensure a smooth transition, please let the Registered Nurse know who the nominated relatives are prior to visiting.

Additionally, strict adherence will be required to the following:

1.  Contact Tracing:

To ensure traceability, ALL visitors to Shalom Court MUST complete the visitor log when on-site. Please find the register at either Albert House or Philipp House entrance and complete prior to visiting your loved one. Please do not bring your own PPE – hand sanitiser and gloves will be available at the entrance. We will also be monitoring all visitors’ temperatures.

2.  Visiting Hours:

We consider Shalom Court our residents’ home and therefore  did not impose limited visiting hours in the past. Infection Control adherence must now take priority and therefore daily visiting hours will be strictly by appointment, to a maximum of 30 minutes per visit and only during the following times:

10am to 11:30am

1pm to 3:30pm

6pm to 8pm

  • Visitors will be asked to sanitise hands before entering and when exiting Shalom Court.
  • Visitors are reminded to keep the safe 2 metres distance unless there are compassionate ground for physical contact.
  • Visitors to only visit the resident in their room and not to access any communal areas or other residents’ rooms.
  • Anything that visitors bring into the facility will need to be disinfected.

We strongly encourage non-nominated relatives to continue with regular Zoom sessions to stay in touch with your loved ones. Please arrange a timeslot with Mary (Clinical Manager), Michal or one of the Registered Nurses.

Exceptions will be made at Mary’s discretion in special circumstances i.e. end of life care, travel distance, visiting from overseas.

Thank you for your continued cooperation to ensure the safety of our residents, visitors and staff.

Kia Kaha and remember to remain kind 🙂

Malindy Rose                                                     Mary McKegg
Executive Officer                                                Clinical Operations Manager